1. How does it work?
Simply choose your boxx type (Merci or Beaucoup) and your plan/frequency and we'll take it from there. (If you'd like to order for a group or organization, contact us at 1-888-278-BOXX or firstname.lastname@example.org to order a fully custom Signature BlackBoxx.)
If you've ordered a customizable monthly collection (one-time or a monthly or quarterly subscription), we'll follow-up with a quick e-mail to customize your profile. You can answer a few questions or defer to us and we'll set up the profile for you, all with the click of your mouse. We handpick, pack, and ship the personalized package (for one flat fee - no surprises, based on your profile) and notify you when the package has been shipped and delivered. If you have a subscription (monthly or quarterly), we'll send you reminders of your options - like changing your recipient and including a personal message, only if you so choose.
If you've ordered a Signature BlackBoxx, you'll work with your personal concierge to craft the perfect boxx (including any branded items), set delivery dates, and confirm delivery.
Everything we do is meant to make your life simple, give great gifts, and put smiles on their faces.
Need something? Just let us know.
2. When are boxxes shipped?
Subscription boxxes are shipped to arrive mid-month (after the first boxx), unless other arrangements are made. Your first boxx, one-time or subscription, is shipped asap - typically within 24-48 hours. Of course, special requests may take longer to fulfill. The Signature BlackBoxx is shipped as arranged with your concierge. You can expect an e-mail to let you know when boxxes are being prepped, shipped, and delivered (within limits for those going to APOs and FPOs).
3. What if I want a boxx shipped later (or on a specific date)?
We can do that. When you place your order, please note your preferred ship date in the "Order Instructions/Comments" section and we'll follow up via e-mail. You can also e-mail us at email@example.com to give us a heads-up or to confirm what's possible.
4. How do I include a special message with my boxx?
When you place your order, leave your special message in the "Order Instructions/Comments" section. If you have a subscription, you'll get a reminder of your option to send a personalized message with your boxx. If you have writer's block, we can even think of something for you.
5. How do you accommodate special orders and special requests?
Want to add a business card? Want customized items? If you have a special request for your one-time boxx or for a specific month of your subscription, e-mail us and we'll do our best to make it happen. We love adding surprises!
We're happy to help with your order, including large and group orders, as well as answer any questions or concerns you may have. If you plan to have 5 or more subscriptions or need a custom order for a group or business, please e-mail us at firstname.lastname@example.org and we'll assign a concierge to set things up for you. You can also contact us anytime via the 'Send a Message' feature in your account.
6. Can I order multiple boxxes at a time?
Sure you can! You can order as many of our Specialty Boxxes as you wish. Subscriptions, of course, are processed one at a time to give you (and your recipient) the most personalized experience possible. However, we can are happy to set up your subscriptions for you. If you'd like to order multiple boxxes, just order the first one and send us a message. We'll contact you to do the rest.
7. What if I don’t love something in the box?
Please tell us immediately! We’ll send a replacement product in your next shipment (or the next thing smokin'). When we say we’re not happy until you’re happy, we really do mean it. So we'll get it right and we’ll do everything we can to make you smile.
8. How Do You Handle Returns and Replacements?
Your complete satisfaction is our first priority. If you are not completely satisfied for any reason, please contact us as soon as possible via e-mail at email@example.com Product returns and refunds are handled on a case-by-case basis, however, all return requests must be made to our customer care department within five (5) business days of receipt of your order (as determined by shipper's tracking) AND must be authorized in advance. Engraved, embroidered, embossed, and otherwise personalized items are not refundable unless there is an error in the personalization. (Refunds are issued in the form of a store credit.) Returns should be mailed to: 9595 Six Pines Drive, Suite 8210, The Woodlands, Texas 77380
In the event an order is received and there is an item missing or damaged, a claim must be submitted within two (2) business days of physical receipt as determined by shipment tracking. We will compare items ordered to the items received and issue a credit or replacement accordingly. In the event that incorrect merchandise is received, we will do our very best to correct the error in a timely fashion. In the event of an exchange, we will ship corrected merchandise at the shipping service level at which it was purchased or faster.
9. Where do you ship?
It's been our honor to ship our custom care packages from Hollywood to Hong Kong. However, our subscription boxx currently ships for free within the United States. If you would like a subscription sent outside of the US, please contact us at firstname.lastname@example.org.
We also ship to our military personnel across the globe...and we'd love to send one for you! All APO and FPO shipment is done via the United States Postal Service (USPS) and, because there are a few things that can't be shipped to APOs and FPOs, we have a list of substitutions readily available.
10. What’s Your Cancellation Policy?
You can cancel any time, for any reason. You can also simply pause your subscription. If you cancel or pause a subscription, all paid packages will ship as scheduled, unless arrangements are made to postpone delivery or receive a store credit.